Vendor Relations Coordinator, Supply Chain
Posted on Friday, April 21, 2023
Food52 is an award-winning brand in the kitchen and home space, using an innovative commerce, content and community business model to reach over 24 million homecooks and homebodies, and was recently named No. 28 on Fast Company’s list of the World’s Most Innovative Companies of 2022. We’re passionate about giving our deeply-engaged audience everything they need to enjoy life’s most important pleasures – food, home & connection to others.
As part of an ongoing initiative, we remain focused and committed to diversity, equity, and inclusion as the center of our hiring process and our company culture. We're committed to building a community that values and honors the contributions of underrepresented communities to our shared culinary experience—starting with the Food52 family. You can read more about our support, and link to our progress, in our DEI Vision Statement.
About the Role
With a fast-growing ecommerce business, we are currently looking for a Vendor Relations Coordinator to work with our Supply Chain team that spans both brands in the Food52 Inc Family: Food52 and Schoolhouse Electric. This is a communication and detail-heavy role, with daily interaction with vendors from both brands, both drop-ship and owned inventory partners. This role will be overseeing new vendor onboarding and developing detailed knowledge of many different categories and vendor fulfillment capabilities, with coordination across multiple internal teams company-wide for on time product launches on both sites (Food52 and Schoolhouse).
Detail-Oriented: You’re extremely detail-oriented -- you track down that missing piece of information and make sure all team members are up to speed on potential changes.
Master Communicator: You have impeccable communication skills -- both written and verbal. You understand the importance of tone and how to write an effective, articulate, and clear email.
Process-oriented: You’re process-driven and highly organized, constantly looking for ways to streamline and simplify complex tasks.
Community-centric: You understand that delivering a great experience to our customers means cultivating strong partnerships with our vendors. You pride yourself on being responsive and thinking creatively about how you can help each vendor resolve any challenges that arise.
Collaborative: You’re a master at getting things done cross-functionally and believe it’s about the team, not the individual.
High-energy: You’re optimistic and resilient, particularly in moments of change. You enjoy the fast-paced nature of working at a startup.
Vendor Onboarding: Distributing, collecting, and filing all new Vendor paperwork. Working with vendors on questions for the Terms and Conditions. Working with cross-functional internal partners to ensure the Brand and Fulfillment Center pages for each Vendor are set up correctly on the backend of Food52, and set up correctly in SAP for Schoolhouse, so orders flow correctly to vendors and warehouses for processing.
Vendor Dashboard Training & Troubleshooting: Distributing all training materials to new Vendors and ensuring they understand all aspects of their fulfillment and inventory update responsibilities prior to their launch on either site. For existing Vendors, being their go- to for answers to anything-and-everything that may affect customer orders.
Vendor EDI Integrations: For any vendors that would like to connect via EDI, making sure they are submitted to SPS Commerce (the Food52 EDI provider) or Boomi (the Schoolhouse EDI provider), and that the EDI provider is working with the vendor to be ready to go-live by their intended product launch date. Also, helping vendors troubleshoot any EDI transmission issues in both directions (inbound and outbound) so that we ensure all orders and inventory feeds are being transmitted correctly and timely.
Vendor Fulfillment Challenges: Working with the Customer Service teams to resolve issues that prohibit a vendor’s ability to ship orders on time or accurately to customers.
Reporting: Quarterly reporting on vendor displayed lead times vs actual order-to-ship times to ensure we are presenting the customer with the most accurate ship dates when they are placing orders.
Projects: Bi-annual audits of expired or missing Vendor paperwork and Admin information. Quarterly Report Cards for our top vendors and our worst performing vendors. Help give positive reinforcement to our top partners, while also trying to address recurring issues with our problem vendors in order to get back on track with performance.
3+ years of prior experience in customer service and/or supply chain operations
Basic knowledge of EDI
Proficient in Microsoft Word and Excel. Previous experience working on a Mac and Google Docs not required, but a plus
Previous experience working in an ERP a plus, but not required
Must have authorization to work in the United States or in the country where the position is based
Compensation & Benefits
For residents of CT, NJ or NY the compensation range for this role is $55,000 - $75,000. Factors used to determine the salary range for a given position may impact what salary within the stated range may be offered to any particular candidate (e.g., years of experience, level of education obtained, etc.). Additionally, we offer a comprehensive benefits package which includes:
Medical, dental and vision options (some at no cost to you!)
Flexible spending accounts (health & dependent care)
Short and long term disability, life insurance
401(k) retirement plan
Paid holidays, unlimited vacation, company-wide week off (Winter Week)
Flexible hours and working arrangements
Exclusive access and employee discounts to our Food52 and Schoolhouse shop products!
Currently, Food52 does not provide Visa sponsorship. All applicants must be able to provide legal proof of their eligibility to work in the U.S.
Food52 is an Equal Opportunity Employer and does not discriminate on the basis of one's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Food52 will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.
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