The Recruiting Operations Specialist is responsible for the maintenance, optimization, and execution of recruiting operations, coordination, and processes. You will play a crucial role within the Talent Acquisition team, reporting directly to the Recruiting Operations Manager. You will partner with the Talent Acquisition team to drive operational excellence through project management, reporting insights, and the implementation of key initiatives. Including. the efficiency of recruiting systems and processes while owning internal recruiting conversions and supporting agency vendor relationships.

Responsibilities:

You will maintain and optimize recruiting tools and systems, including Applicant Tracking Systems (ATS), agencies, and other recruiting technologies.
Provide expertise in scheduling, process improvements, system optimization, and tool usage across the Talent Acquisition team.
Troubleshoot system or process-related issues, ensuring smooth operations for the recruiting team.
Execute key operational initiatives that align with recruiting goals and enhance the hiring process and strategy.
Partner to implement systems, tools, and process updates that improve team efficiency.
Provide support with Jira tickets, procurement and purchase orders owned by Talent Acquisition.
Own and manage internal recruiting, conversions, ensuring a seamless transition for candidates moving into internal roles.
Support agency vendor relationships, including tracking performance, ensuring compliance, and collaboration with external recruiting partners.
Use your knowledge of internal and external recruiting trends to identify bottlenecks, optimize processes and implement best practices.
Collaborate with team members to develop and share best practices and development for recruiting operations.

Qualifications:

4 years of experience in recruiting operations, systems, and tools (e.g., ATS, sourcing and scheduling tools).
Proven experience in process improvement, system optimization, and operational project management.
Experience identifying metrics, measurements of success and communicating effectively
You have knowledge of recruiting trends and best practices, with a focus on operational efficiency and alignment with business goals.
Experience managing internal recruiting conversions and/or supporting agency vendor relationships

Physical/Cognitive Requirements:

Ability to remain seated in a stationary position for prolonged periods.
Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
Ability to interact with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target ranges for this full-time position are:

Zone A: $49,880 - $64,850 + equity + benefits

Zone B: $54,868 - $71,335 + equity + benefits

Zone C: $59,856 - $77,820 + equity + benefits

Zone D: $64,844 - $84,305 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance

Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

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