Manager, Solutions Engineering
Doctor On Demand
Posted on Tuesday, February 6, 2024
At Included Health, the Solutions Engineering team serves as the technical interface to our clients and partners. We translate our clients’ needs into great technical solutions within our business, and consistently exceed our partners’ already high expectations.
Today, our responsibilities span technical implementations of our products and services, configuration of healthcare plans and networks, healthcare data feed configuration and validation, defining and configuring reporting, Single Sign-On (SSO) implementations, comprehensive testing and validation, and more.
In the future, there are opportunities to drive impact to the business by improving the efficiency and quality of our implementations; working cross functionally with engineering and product leaders to improve the configuration models and workflows to implement our products; working cross functionally with sales and customer success leaders to solve customer problems during the sales process; and more.
Engineering management at Included Health values a transformational leadership style. You will be responsible for creating a vision for the team that creates more value for the business, and inspires the team to challenge, encourage and empower them to achieve it. You’ll actively serve as a role model for the vision of the team, “walking the talk.” You’ll demonstrate genuine concern for the feelings and desires of team members, finding opportunities to align their career interests with opportunities within the organization, and develop deep trust with your team and across the business.
Our ideal candidate has a wide breadth of technical experience and understanding, and applies good judgment to the quality of technical solutions and technical work performed by the team. They are strong project managers, able to improve execution across multiple projects being executed in parallel but also coach and teach strong project management skills to engineers. They have strong interpersonal skills, able to work cross functionally with technical and non-technical leadership to get to great business outcomes.
We value strong team players that are humble, driven, and people-smart.
- People leader: inspire, lead, hire, and develop an inclusive, highly engaged, and high performing Solutions Engineering team
- Technical leader: coach, mentor, clearly articulate criteria that define high-quality solutions, design good processes that empower individuals and foster a culture of independence and enablement, and help the organization navigate technically complex problems to get to good, simple technical solutions
- Owner: model responsibility and accountability for the team and organization, and maintain a high bar for solution quality
- Connector: work cross-functionally to drive improvements and increase communication and collaboration across orgs
- Career Champion: develop and grow the team’s skill-sets through coaching and mentoring
- Minimum 3+ years of Solutions Engineering leadership experience
- Desire to excel and a high bar by which you evaluate the performance of a team
- Ability to analyze data and identify business possibilities for better operational processes and business opportunities
- Proven track record in leading high performing engineering teams and working closely with stakeholders
- Experience building out programs and driving high impact projects and initiatives
- Established pattern of success managing remote teams
- B.S. in Computer Science or equivalent degree or experience
The United States new hire base salary target ranges for this full-time position are:
Zone A: $156,200- $232,400 + equity + benefits
Zone B: $130,200 - $193,650 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.
In addition to earning a base salary, this role is eligible for a performance-based bonus. Details of the Annual Bonus Plan, including performance metrics, target incentives, and potential earnings, will be discussed during the interview process.
In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:
-401(k) savings plan through Fidelity
-Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
-Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
-Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
-12 weeks of 100% Paid Parental leave
-Up to $25,000 Fertility and Family Building Benefit
-Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
-11 Holidays Paid with one Floating Paid Holiday
-Work-From-Home reimbursement to support team collaboration and effective home office work
-24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations
Your recruiter will share more about the specific salary range and benefits package for your role during the hiring process.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.