Role Description

Our Corporate IT Engineering team is seeking a highly motivated and experienced Fleet Engineer to manage and optimize our global endpoint fleet across Windows, macOS, and ChromeOS. With Dropbox actively expanding its Zero Trust security program and modernizing endpoint management, this role will be crucial in ensuring employees have secure, reliable, and seamless device experiences that enable productivity from day one.

You will be a key partner and subject matter expert working with Security, Corporate Infrastructure, and IT Support to deliver streamlined onboarding workflows, empower self-service, and maintain compliance across the fleet. The ideal candidate will possess a strong understanding of endpoint management platforms (Intune, Jamf, Google Admin), excellent problem-solving skills, and a passion for balancing enterprise-grade security with great user experience.

Responsibilities

• Manage and maintain the endpoint fleet across Windows (Intune), macOS (Jamf), and ChromeOS (Google Admin), including policies, profiles, configurations, and integrations.
• Monitor device health, performance, and compliance; identify issues and implement optimizations to ensure security, reliability, and scalability.
• Provide technical support and training to IT Support and end-users on endpoint tools, workflows, and self-service capabilities
• Develop and maintain user documentation and runbooks for onboarding, device setup, and self-service processes.
• Design, implement, and maintain onboarding workflows, automations, and self-service portals to streamline device provisioning and improve employee experience.
• Evaluate, configure, and manage integrations between endpoint platforms, identity systems, and security tools to extend functionality and enforce Zero Trust.
• Implement and maintain endpoint security best practices (patching, encryption, conditional access) to protect company data and ensure compliance with SOC2 / ISO 27001.
• Partner closely with cross-functional stakeholders (Security, Identity, CorpInfra, IT Support) to understand requirements and deliver effective solutions.
• Maintain accurate and up-to-date documentation of device configurations, policies, and processes.
• Stay current with the latest trends in endpoint management and Zero Trust, proactively identifying opportunities for improvement and modernization

On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experience for our customers.

Requirements

• 5+ years of experience as an Endpoint / Fleet Engineer managing Windows, macOS, and ChromeOS devices at scale.
• Strong hands-on knowledge of Intune, Jamf Pro, and Google Admin (or equivalent endpoint management platforms).
• Experience with scripting and automation (e.g., PowerShell, Bash, Python) to streamline device management and reduce manual tasks.
• Solid understanding of endpoint security practices including patch management, disk encryption, and conditional access.
• Familiarity with Zero Trust principles and how they apply to device and identity management.
• Excellent problem-solving and troubleshooting skills with the ability to analyze complex endpoint issues.
• Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.
• Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides

Preferred Qualifications

• Experience supporting enterprise-scale fleets (1,000+ endpoints).
• Familiarity with compliance frameworks such as SOC 2, ISO 27001, or equivalent.
• Exposure to modern endpoint security tools (e.g., CrowdStrike, Zscaler, BeyondCorp).
• Knowledge of device lifecycle management best practices (procurement, provisioning, refresh, and decommissioning).
• Experience designing self-service workflows or portals for employees.
• Relevant certifications in endpoint management, security, or operating systems (e.g., Microsoft, Jamf, CompTIA Security+).
• Experience working in agile IT or engineering environments with a focus on continuous improvement.

Compensation

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Corporate IT Engineering Team provides information technology strategy, systems, and services that enable business success. We test and implement new tools to help Dropboxers work confidently, move fast, and scale effortlessly in a Virtual First environment. As the connective tissue to our company, we source, build, and implement technology solutions that empower and simplify work while meeting the enterprise-level standards Dropboxers expect from a global technology company. Our team combines technical expertise with strategic thinking, creating the foundation for collaboration, creation, and growth. If you're passionate about using technology to shape the future of enterprise solutions, join our Corporate IT Engineering team. Areas of work include Technical Programs, Salesforce Development, IT Infrastructure, Security Operations, Collaboration Tools, Cloud Engineering, Site Reliability Engineering, Enterprise Architecture, Full Stack Development, and Business Systems Analysis.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.