Director of Market & Competitive Intelligence
DocSend
Role Description
Responsibilities
- Maintain and scale a full-stack competitive intelligence function—battlecards, SWOTs, win/loss, and executive briefings—with clear operational cadence and measurable impact.
- Monitor and synthesize competitive developments (product launches, pricing shifts, messaging pivots, M&A, etc.) into timely recommendations for PMM, Product, and Exec stakeholders.
- Partner with field teams to translate learnings into objection handling, strategic enablement content, and SEO-informed web updates.
- Maintain clear, opinionated POVs on Dropbox’s categories and adjacent players.
- Act as a strategic thought partner to Product and GTM leadership, guiding roadmap and positioning through market-backed insights.
- Synthesize customer and competitive intelligence to advise on feature prioritization, differentiation, and pricing strategies.
- Connect macro market trends (e.g., AI adoption, regulatory shifts) to product planning and executive narratives.
- Drive TAM, segmentation, and opportunity sizing efforts for Dropbox Dash and Core—identifying where and how we win.
- Partner with Sales, Customer Success, and Marketing to incorporate field insights and shape external messaging.
- Regularly brief the executive team on market shifts, emerging players, and category evolution (especially relevant to generative AI trends).
- Collaborate with Revenue Strategy, Product Marketing, and Corporate Strategy teams to align intelligence with broader business goals.
- Build and lead a high-impact team of three; provide mentorship, set goals, and ensure scalable processes are in place.
- Drive a culture of curiosity, rigor, and storytelling—ensuring data is always in service of action.
- Model Dropbox’s values around transparency, excellence, and high-ownership virtual work.
Qualifications
- 10+ years in product marketing, market intelligence, or strategy roles in B2B SaaS, with 3+ years managing or mentoring teams.
- Deep understanding of competitive and market research methodologies, both qualitative and quantitative.
- Demonstrated success influencing senior stakeholders through clear, compelling storytelling and strategic thinking.
- Proven experience delivering market and competitive insights that influenced product roadmap, positioning, and commercial strategy.
- Experience working with analytics teams to define TAM, sizing models, or segment-specific opportunity assessments.
- Experience designing and operationalizing CI processes, systems, and communications.
- Excellent writing, synthesis, and presentation skills.
- Experience in GenAI, content collaboration, or digital workplace categories
- Prior ownership of sales enablement collateral (battlecards, win/loss programs, etc.)
- Familiarity with Dropbox's competitive landscape
- MBA or advanced degree
Compensation
The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change.
Please note, OTE are for sales roles only.
Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.
Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:
• US Zone 1: San Francisco metro, New York City metro, or Seattle metro
• US Zone 2: California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Illinois (Chicago metro), Indiana (Chicago metro), Maryland, Massachusetts, Michigan (Chicago metro), New Hampshire, New Jersey (outside NYC metro), New York (outside NYC metro), Oregon, Pennsylvania (D.C. metro), Pennsylvania (outside NYC or DC metro), Texas (Austin metro) Virginia (DC metro), Washington (outside Seattle metro), Washington DC metro, West Virginia (DC metro), Wisconsin (Chicago metro)
• US Zone 3: All other US locations
Dropbox is a Virtual First company and is open to hiring candidates in all authorized locations.
Company Description
Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.
Team Description
The Dropbox Marketing Team shows the world how Dropbox makes work better. We're storytellers and strategists, exploring new ways to connect our products with the people who need them. From product launches to campaign strategy, positioning to digital marketing, we blend creativity with data-driven insights to build our brand and grow our impact. Working across disciplines, you will tap into your own inventiveness while collaborating with teams throughout the organization, including Product, Sales and Engineering. If you're excited about translating complex technologies into engaging narratives and shaping how the world understands and experiences Dropbox, join our Marketing team. Areas of work include Digital Marketing, Brand Strategy, Content Marketing, Product Marketing, Campaign Marketing, SaaS Marketing, Growth Marketing, Marketing Operations, and Customer Insights.
Benefits
Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- 401(k) plan with a generous company match and immediate vesting
- Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh
- Income Protection Plans: Life and disability insurance
- Business Travel Protection: Travel medical and accident insurance
- Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more
- Parental benefits including: Parental Leave, Child and Adult Care, Day Care FSA, Fertility Benefits, Adoption and Surrogacy Support, and Lactation Support
- Access to over 10,000 global co-working spaces through Gable.to, making it easy to book flexible workspaces for collaboration or individual work
- Quarterly Cell phone and internet allowance
- Mental health and wellness benefits
- Disability and neurodivergence support benefits
Additional benefit details are available upon request.