Role Description

We’re looking for a curious and action-oriented AI Ops professional to join our GTM Platforms team. In this role, you’ll be the connective tissue between our go-to-market (GTM) teams—Sales, Marketing, Customer Success, and Customer Support—and our internal AI and engineering teams. Your mission: identify, define, and drive the integration of AI tools and agentic workflows that make our GTM teams faster, smarter, and more efficient.

This is not a deeply technical role; instead, success requires a deep understanding of GTM processes, a systems mindset, and a knack for turning complex challenges into high-impact AI applications.

Responsibilities

• Identify high-impact opportunities to integrate AI into internal and customer-facing workflows across GTM teams.
• Partner with the Customer Support AI Program Manager to expand and optimize our conversational chatbot, ensuring seamless cross-team coordination.
• Define agentic workflows that streamline tasks and reduce friction for Sellers and GTM operators.
• Collaborate closely with AI/engineering partners to translate operational logic into scalable solutions.
• Gather feedback from GTM stakeholders to iteratively improve AI solutions and workflows.
• Support change management and user adoption, helping teams understand and embrace new AI-powered capabilities.

Requirements

• Experience in Sales Operations, Revenue Operations, or Deal Operations with a strong track record of solving problems through technology.
• Deep understanding of GTM systems and workflows (e.g., Salesforce, CPQ, enablement tools, Customer Engagement Platforms).
• Ability to translate between technical and non-technical audiences, aligning engineering delivery with real-world business needs.
• Strong systems thinking, with the ability to design end-to-end processes that scale.
• A bias for action and the ability to operate with autonomy in a fast-moving environment.
• Natural ability to influence without authority and drive cross-functional alignment.
• Passion for AI, experimentation, and continuous improvement.

Preferred Qualifications

• Specific experience implementing and operationalizing AI solutions at scale.
• Experience working specifically in a GTM context across Sales, Support, and Marketing functions.

Compensation

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Business Strategy & Operations team unlocks the company's full potential by driving strategic initiatives and enabling operational excellence. We blend analytical rigor with creative problem-solving to tackle Dropbox’s biggest opportunities and challenges across all business functions. Partnering closely with Product, Engineering, Sales, Marketing, and Finance, we turn strategic vision into actionable plans that guide growth, optimize performance, and enhance decision-making. Our work shapes the future of Dropbox by leading cross-functional business planning, developing insights that inform corporate and business unit strategies, and building the systems and processes that power scalable success. If you're passionate about strategic thinking, solving complex problems, and creating impact through collaboration, join our Business Strategy & Operations team. Areas of work include Corporate Strategy, Business Unit Strategy, Sales Operations, Business Planning, Strategic Insights, and Business Systems Development. Areas of work include Strategic Partnerships, Channel Development, Distribution Strategy, Partner Management, Revenue Growth Initiatives, and Market Expansion.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.