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Product Operations Coordinator



Administration, Product, Operations
Remote · Canada
Posted on Tuesday, September 12, 2023

Company Description

Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots.The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history.Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.

Team Description

Our Business Strategy & Operations team sets and drives key business initiatives across the company. We complement and support product, engineering, sales, and marketing teams across three critical areas: corporate and business unit strategy, business planning and sales operations, and business systems and tools development.

Role Description

As the Product Operations Coordinator, you will play a pivotal role in optimizing the efficiency and effectiveness of our product development and delivery processes. You'll work closely with cross-functional teams, including Product Management, Engineering, Design, Marketing, and Customer Experience to streamline operations and ensure the successful launch of high-quality products. This role requires a proactive and adaptable individual who excels in a fast-paced environment.


  • Assist in creating and maintaining project timelines, ensuring projects are on track and milestones are met.
  • Coordinate project-related communications and updates across teams, ensuring everyone is aligned and informed.
  • Monitor project progress and identify potential bottlenecks or issues; propose solutions to keep projects on schedule.
  • Organize and lead cross-functional meetings to review project status, identify roadblocks, and surface key decisions.
  • Facilitate communication between departments, ensuring that all teams have the information they need to meet their responsibilities.
  • Contribute to process improvements by identifying areas for optimization and suggesting new approaches to enhance efficiency.
  • Assist in the development and maintenance of product documentation, including requirements, specifications, and user guides.


  • Bachelor's degree in a related field or equivalent practical experience.
  • 2-3 years of experience in project management, preferably in a tech or product-focused environment.
  • Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills; comfortable collaborating with diverse cross-functional teams.
  • Basic understanding of product development lifecycle.
  • Problem-solving mindset with the ability to adapt to changing priorities and unexpected challenges.
  • Self-motivated and proactive, able to work independently and take ownership of responsibilities.
  • A passion for technology and an eagerness to contribute to the success of innovative products


Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:

  • Competitive medical, dental and vision coverage*
  • Retirement Savings through a defined contribution pension or savings plan**
  • Dropbox provides a Flexible PTO Policy in addition to your statutory holidays allowing you to unplug, unwind, and refresh
  • Dropbox also provides exclusive additional paid time off for all FTE employees across the Globe, in addition to any relevant statutory holidays
  • Protection Plans including Life and Disability Insurance*
  • A Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
  • Parental benefits including; Parental Leave, Fertility Benefits, Adoptions and Surrogacy support, and Lactation support

Additional benefits details are available upon request.

*Where group plans are not available, allowances are provided
**Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).