Company Description

Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots.The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history.Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.

Team Description

Our Sales and Channel teams share Dropbox Business with companies around the world, helping them understand the power Dropbox has to offer teams at scale. The Sales Strategy team develops insights to assess business performance, and leads initiatives to identify new sources of growth. We work closely with senior sales leaders to develop shared goals, and do the planning and execution necessary to make those goals a reality.

• Own, drive and manage the end-to-end customer relationship – ensuring customer retention, renewal and upsell/cross sell of the entire DBX solution set
• Accurately maintain forecast of your territory and communicate any retention risk to internal resources in order to develop resolution strategies
• Ensure customer satisfaction and delight though alignment to leverage DBX solutions to solve/support customer business priorities.

Business/Commercial/Account Management

• Establish multiple customer touchpoints by mapping and engaging key stakeholders across the Customer org
• Lead proactive discovery conversations to uncover new opportunities within existing accounts and ensure the Dropbox multiproduct offering reaches the key stakeholders
• Partner with our Customer Success Managers and Technical Solutions Specialists to develop account plans and strategies to drive revenue growth and market share within these accounts
• Delight every Dropbox customer with each interaction and play a key role in developing the market reputation of Dropbox as we scale and evolve our products to meet business customers’ needs

Product/Technical

• Deliver impactful product demos, provide insightful technical answers, and recommend creative ways to get the most out of Dropbox Business
• Support and drive customer understanding of and appreciation for the Dropbox product roadmap
• Be the voice and champion of the customer to the product team and other cross functional organizations.

General

• Make every potential Dropbox customer happy with every interaction, regardless of deal size or likelihood of close
• Develop a thorough understanding of Dropbox products and maintenance contracts
• Manage, track, and report sales activities and results using Salesforce

• Experience in account management
• Consultative selling experience in growing existing accounts
• Strong Track record of meeting sales objectives such as quota and productivity requirements
• Customer Oriented Problem Solving & analytical mindset
• Commercial accumen
• Collaborative and Highly Engaged approach
• Preferred Experience within the Geographic coverage that include the Nordic countries
• Working knowledge of MS Office Suite (Word, Excel, and PowerPoint)
• Knowledge of Salesforce.com a plus
• Bachelors Degree or equivalent required
• Eligibility to work in the EU (for EMEA roles only)
• Written and spoken fluency in English and Swedish
• Capability to work in a Virtual First environment

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).