Type: Part-time (10–20 hrs/week to start) | Contract
Location: Remote (U.S. hours)

About Disclo

Disclo is the leading software platform for managing workplace accommodations and compliance under the ADA, PWFA, and related laws. We help employers run a fair, consistent, and confidential interactive process — empowering employees to get the support they need while helping HR teams stay compliant, efficient, and human.

The Opportunity

We’re looking for an experienced accommodations professional who knows the ADA interactive process inside and out — someone who can turn complex medical documentation into clear, actionable next steps. You’ll be the go-to expert for our customers and internal team, offering practical, judgment-based guidance and helping shape how modern accommodations are handled at scale.

This is an exciting opportunity to work at the intersection of compliance, technology, and inclusion — improving the experience for thousands of employees across the country.

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What You’ll Do

• Review and verify medical documentation: Evaluate provider notes and employee requests to determine whether accommodations can be medically supported, and clearly communicate outcomes in accessible, empathetic language.
• Guide ADA cases: Provide written guidance to HR and case managers on the interactive process, timelines, and documentation needs — escalating complex or novel cases when necessary.
• Spot FMLA overlaps: Identify when situations cross into leave or medical absence and flag appropriate next steps or transitions.
• Contribute to continuous improvement: Update internal playbooks, decision trees, and templates; highlight recurring patterns and suggest process enhancements.
• Partner cross-functionally: Share insights from real-world cases to help our Product and Ops teams streamline workflows and improve clarity for both employees and managers.
  
  

Note: This role offers practical guidance and process support only — not legal advice.

What You’ll Bring

• Experience: 5+ years in ADA accommodations, disability case management, leave management (FMLA/PFML), or a similar compliance function.
  Sound judgment: You know what good documentation looks like, when to ask for clarification, and when to escalate.
• Strong writing: You communicate complex processes in plain English, with empathy and precision.
• Process excellence: You stay organized across multiple cases and timelines without losing sight of the human element.
• Tech comfort: Familiarity with modern SaaS tools (ticketing/chat/CRM, docs, spreadsheets).
• Bonus points for: CRC, CDMS, CPDM, or SHRM certifications; paralegal experience; or expertise with state leave or disability programs.
  
  

Engagement Details

• Hours: ~20 hrs/week to start, with potential to expand.
• Schedule: Flexible within U.S. business hours; some same-day responses needed for active cases.
• Compensation: $22–$30/hr, depending on experience and location, with room to grow based on credentials and case complexity.
• Duration: Initial 3-month contract, with potential to renew.
  
  

How We’ll Work Together

You’ll receive hands-on onboarding to our workflows, templates, and quality standards. Expect ongoing collaboration with our Customer Ops and Product teams via chat and weekly check-ins. Confidentiality and precision are key — you’ll handle sensitive data under strict ADA and HIPAA protocols.

Have Any Accommodation or Access Needs?

We deeply value the contributions that individuals with disabilities bring to the workplace. If you face any challenges in accessing this application or our website, please contact us at hello@disclo.com.

If you require any accommodations for your interview, please inform us. We are committed to making reasonable accommodations throughout the recruitment process.