Looking for a job to get you out of bed?

At Casper, our mission is to awaken the potential of a well-rested world. We believe that better sleep leads to better living. We design products and experiences to help you dream of a better life!

Casper’s Retail story began in 2017 with The Casper Wake-Up. Alongside its success, Casper opened 15 pop-up shops across the U.S. After an exciting beginning with Retail, Casper opened its first permanent store in NYC in 2018, we’ve reached over 60 retail locations and are growing!

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

When you’re not catching zzz’s, this is what you’ll do

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance.
• Help lead and advise the associate team on the sales floor with a goal-driven approach.
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement.
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise.
• Help find ways to improve store operations and improve overall customer experience.
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ.
• Oversee inventory management. Inform all associates of product levels & shortages and assist the leadership team in cycle counts and replenishment process.
• Help Casper reinvent retail by creating unique, optimal retail experiences.
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback.

Our dream candidate is...

• 1-2 years experience as a people leader in a retail, sales, customer service, or hospitality industry, with at least 3+ years in a customer-facing role.
• Salesforce or other CRM platform experience preferred.
• Exceptional leadership capabilities and the ability to swiftly adapt to change.
• Deep and demonstrated understanding of service excellence in a consumer environment.
• Outstanding communication skills.
• Naturally curious and solves problems with grace and optimism.
• Loves working with people and has an empathy-driven mindset.
• The desire to work in a fast-paced, entrepreneurial environment – understands the importance of experimentation and iteration.
• Available to work at minimum 2 days a week with weekend availability.
• Ability to move boxes that weigh up to 140 lbs and be on your feet all day.

The syrup on your waffles

• Employee Discount to use on whatever you like! (with a few exceptions)
• Salary to pay your bills and a potential bonus for some splurging
• Gifted Bedding after tenure milestones
• Paid Sick Time
• Incentivized Referral Program

Hourly Based Compensation Rate: $19.00 - $22.00

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!