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HR Manager, Retail



People & HR
New York, NY, USA
Posted on Thursday, May 16, 2024

Looking for a job to get you out of bed?

Casper is looking for a HR Manager, Retail to join our People team. You will manage a broad range of HR responsibilities including employee relations, performance management and career development for our Retail Fleet across the U.S. You will also support strategic projects that enable best in class People initiatives and manage the day to day execution of our retail HR function. You will closely partner with our store teams to ensure that our policies and practices scale and serve both People and business goals. This position reports to the Senior Manager, Field HR.

Casper ( believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep products—including mattresses, pillows, bedding, and furniture—designed in-house by the Company’s award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper has Sleep Shops across North America and its products are available at a growing list of retailers.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

When you’re not catching zzz’s, this is what you’ll do…

Provide HR partnership to our Retail stores and teams across the U.S., supporting a fleet of roughly 65 stores

  • Serve as the main point of contact for HR and People inquiries including employee relations, performance management, and employee experience for Retail, all while serving as the HR Business Partner to Retail Leadership.
  • Effectively manage HR compliance across US and help inform, iterate and implement best in class HR policies and procedures.
  • Advise District Managers and Store Managers on workplace issues and SOPs and provide expertise and leadership on employee relations for the fleet of 350+ employees.
  • Proactively implement strategies that mitigate risk and ensure a healthy, happy work environment.
  • Manage all employee relations issues including performance management, conflict resolution, and ad hoc investigations.
  • Support People initiatives focused on associate experience, DEI, training needs, recognition programs and others that support our mission of being the world’s most loved sleep company.
  • Work cross-functionally to ensure organizational needs are being met and that our People practices align with business goal.
  • Partner with Legal, Communications, Retail HQ and Learning & Development to execute a best in class employee lifecycle.
  • Help build community across stores and offices, driving employee engagement.

Our dream candidate is/has…

  • 5-6 years experience as a HR Business Partner within the Retail, Fashion or Hospitality industries; experience supporting distributed teams across different geographies.
  • Must have experience working as an HR Generalist for a Fleet/Field team.
  • Deep knowledge of employment law across various states, especially NY and CA.
  • Demonstrated knowledge and experience working with all aspects of labor and employee relation's activities and dispute resolution.
  • Natural and expedient problem-solver; strong communication dexterity & business acumen.
  • Comfortable working in fast-paced environments and working through ambiguity; experience building solutions from the ground up (startup/smaller team experience a plus).
  • Excellent coaching skills; takes an amenable, empathetic approach to HR and People.
  • Must be able to travel up to 25% of the time to stores and our NY based office
  • This is a remote role open to anyone based in New York or California

Targeted Annual Base Salary Range: $90,000-105,000 USD

Casper’s compensation philosophy ensures that the actual base salary is based on factors including but not limited to skills, education, experience, special training, time in position, and/or years of service.

We recognize that annual base salary is just one part of a total rewards package. In addition, we offer a comprehensive benefits package, wellbeing resources, and other perks including:

  • Participation in our HQ bonus program for some splurging
  • Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles)
  • Unlimited vacation policy. We believe in the power of rest so take the time you need to recharge.
  • Work from Anywhere program where you can work anywhere around the world for up to 4 weeks per year
  • A full gifted bed set when you join and product discounts for friends and family!
  • … and more!

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!