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Chargeback Analyst



New York, NY, USA
Posted on Wednesday, January 24, 2024

Looking for a job to get you out of bed?

We're seeking a Chargeback Coordinator. This role will be responsible for maintaining chargebacks, posting and reporting various accounts receivable deductions, including monthly reports, accounting related responsibilities, trends and analytics.

Casper ( believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep products—including mattresses, pillows, bedding, and furniture—designed in-house by the Company’s award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper has Sleep Shops across North America and its products are available at a growing list of retailers.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

When you’re not catching zzz’s, this is what you’ll do...

  • Identify, review, monitor and investigate Wholesale account’s deductions and chargebacks while updating and maintaining status through the chargeback tracker
  • Pull deduction details internally, from Retailer’s Portals, request backup from our AP/Vendor Relations contacts
  • Gather appropriate documentation and collaborate inter-departmentally (i.e., Operations/EDI, Account Executives, Sales, Fulfillment, Distribution, etc,) to determine non-compliance chargeback’s validity
  • Request to write-off or dispute chargebacks with supporting documentation and timely follow-up with our Retail Partners
  • Prepare accurate and appropriate rebuttals for denied disputes
  • Perform monthly reconciliation of chargebacks
  • Assist Senior AR Manager and Accounting department on outstanding issues for month-end reporting
  • Collaborate with Accounting Team that allowances, discounts and returns are appropriately accrued on a monthly basis'
  • Respond to ad hoc requests for chargeback information
  • Participate in other critical projects as assigned by Senior AR Manager
  • Adhere to Casper and our Retailer’s Process and Procedures
  • This is a hybrid role, requiring that you work 2 days per week at our spacious 3 World Trade Center office

Our dream candidate is/has...

  • 1-3 Years of experience analyzing and resolving deductions, preferably from bix bog retailers and large e-commerce players (i.e., Walmart, Amazon, Target, Costo, Macys, etc)
  • Associates degree or higher
  • Proficient with Excel (v-lookups, pivot tables, etc ) and Google Shared Apps/Docs
  • Excellent follow-up and communication skills
  • Ability to prioritize and multitask
  • Detail-oriented with demonstrated analytical and problem-solving skills
  • Adhere to deadlines and month end expectations
  • Team player, quick learner and fortitude to work independently

Targeted Base Hourly Range: $24-27.50

Casper’s compensation philosophy ensures that the actual base salary is based on factors including but not limited to skills, education, experience, special training, time in position, and/or years of service.

We recognize that annual base salary is just one part of a total rewards package. In addition, we offer a comprehensive benefits package, wellbeing resources, and other perks including:

  • Participation in our HQ bonus program for some splurging.
  • Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles)
  • Unlimited vacation policy. We believe in the power of rest so take the time you need to recharge.
  • Work from Anywhere program where you can work anywhere around the world for up to 4 weeks per year
  • A full gifted bed set when you join and product discounts for friends and family!
  • … and more!

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!