Search open roles at our portfolio companies

Store Manager, Full-Time



Chicago, IL, USA
Posted on Tuesday, September 5, 2023

About the Company

CAMP is a Family Experience Company that helps answer the question, "What should we do today?" through a unique combination of retail, media, and entertainment. Launched in 2018, CAMP operates eight retail locations in Atlanta, California, Connecticut, Chicago, Massachusetts, New York and Texas and serves families everywhere via its digital platforms.

What is the Role?

CAMP is looking for a Store Manager to join the CAMP Chicago team. You will report to the General Manager (GM) of CAMP Chicago and be responsible for managing the store and optimizing customer engagement, employee experience, and business results. Each CAMP location includes: a canteen (our general store), an interactive show for play and shopping, and sponsored experiences, parties and programming for kids and families of all ages. Some include a cafe and host rotating shows!

What will you do at CAMP?

  • Running retail floor, merchandising, programming, stock, opening and closing procedures
  • People
    • Onboarding, training and development and performance management of associates
    • Providing associates with updates and guidance relating to health & safety guidelines, zoning, break information, product information, and weekly trainingPartnering with GM to manage associates performance and ensure they are meeting expectations of their role and on a path to progress at CAMP either within our stores or in Labs (aka our corporate team) . This includes: conducting regular check in with associates to monitor their performance, understand their career goals at camp and beyond and helping them to achieve those!
    • Helping them learn new skills within the store, matching them up with the proper team members on CAMP labs, and when necessary creating performance improvement plans and documentation for employees who are not meeting expectations
    • Gathering & documenting incidents with customers or team members should they arise
    • Inspiring and encouraging employees to ensure a high level of morale. This includes:
      • Intervening when incidents arise in store such as difficult or unhappy customers, injury, theft, and employee disagreement
      • Deciding when necessary and appropriate to escalate to GM or people & culture team
  • Operations
    • Adhering to CAMP’s COVID-19 health and safety protocols for team members and families
    • Ensuring the store’s shelves are well stocked, neat and align with the company’s visual strategy
    • Checking families out at the register and letting them know about promotions, upcoming programs or other CAMP news
    • Prioritizing and executing strategies to improve CAMP’s operations, sales, and service
    • Completing daily recaps to be shared with CAMP Labs and the rest of store leadership
  • Parties, Programming & Shows
    • Organizing and leading birthday parties as needed
    • Leading and training on arts & craft activities as needed
    • Acting as point of contact for all sponsored events and programs
    • Providing ongoing support to the cast and show teams whenever a show launches at your store. This requires operating as the show “venue” manager and making sure all aspects of the venue are running smoothly (people, tickets, retail, facilities, etc).
    • Keeping the craft cabins and CAMPitheatre clean and organized
    • Providing guidance and feedback to Store Experience Associates facilitating activities to ensure that they are providing a memorable and meaningful experience
    • Providing customer support on needs or issues that may arise in events and programs, such as party planning, event registration, special accommodations, etc.

What will you bring to CAMP?

  • 3-5 years of store or team leadership experience in the retail, hospitality or family entertainment
  • Must be at least 18 years of age or older and are authorized to work lawfully in the United States
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays
  • Ability to be trained and work in any of our New York City locations without notice
  • Excellence, enthusiasm, and excitement around engaging with children and families creatively
  • Exceed in all areas of CAMP’s Core Values - W.O.S.T.A. (Warmth, Output, Spirit, Truth, Agility)
  • Desire to be part of a tight-knit team looking to transform the traditional retail experience
  • Hold yourself and your team to high standards
  • Possess a welcoming and helpful attitude and the ability to lead and hold others accountable
  • Learn and adapt to current technology and can accurately handle POS functions
  • Be able to manage workload and prioritize tasks independently
  • Excellent verbal and written communication skills
  • Bonus but not required: You may have hidden talents that can add magical moments to our retail experience

What are the physical demands?

  • Must be able to perform duties with or without reasonable accommodations
  • Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights, go up and down a ladder
  • Exposure to outdoor elements such as sun, precipitation, and wind
  • Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store
  • Ability to safely operate manual and electrical equipment

Compensation: $30/hour

What you’ll love about us:

We are committed to Diversity, Equity, and Inclusion

  • We empower diverse voices because it is the only way to bring the best experiences to all the families that we aim to serve
  • We are dedicated to creating an inclusive workplace culture that welcomes all perspectives, change, and open conversations
  • We build social equity by providing our team with access, education, and career growth.We highlight products, vendors, and our team that represents our customers' beautiful spectrum of diversity

We provide our team with best:

We offer a variety of options that are designed to fit the needs of you and your family.

  • Accrual based PTO policy (2 hours for every 30 worked-up to 80 hours a year)
  • Additional floating PTO day allowing you to rest, celebrate, recharge on a day that is most impactful to you
  • Medical, Dental and Vision Coverage including pharmacy benefits, virtual doctor visits, and more
  • Parental leave that supports our team members and their families
  • Health Care Flexible Spending Account (FSA)
  • Dependent Care Flexible Spending Account (FSA)
  • Life & AD&D Insurance
  • Long Term Disability
  • Mass Transit & Commuter Parking Programs
  • Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions
  • Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care
  • Gym and Wellness Discounts
  • 20% off fertility and family planning services
  • 20% off all merchandise at CAMP stores and
  • 401(k) plan (employee contribution only)
  • For hourly employees: 1.5 pay on the following holidays: Independence Day, Labor Day, New Years Day, Martin Luther King Day, Memorial Day, Juneteenth

Interested in joining the team?

Submit your resume and cover letter. Address your cover letter to me, Dawn, letting me know why you are interested in working for CAMP and why we should hire you!