IT Specialist
Bowery Farming
IT, Education
New York, NY, USA
Posted on Saturday, May 4, 2024
At Bowery, we’re making wildly delicious food more accessible to everyone. Driven by our proprietary end-to-end technology, our farms are transforming the entire fresh food supply chain to be simpler, safer, and vastly more sustainable.
We have 5 farms in operation (including state-of-the-art R&D and innovation farms) and we’re just getting started. We’re backed by tech and agriculture industry leaders with $647M in equity and debt capital, and our products are sold in over 1,400 locations.
Working at Bowery is more than just a job. It’s a chance to make a global impact with first-of-its-kind technology and ridiculously good food. We’re always looking for passionate minds to grow (and eat) with us! Ready to make a real difference? Join us. We’d love to have you here.
P.s. Check out The Roots: Bowery Farming's People Podcast for all things Bowery culture, teams, leadership, and karaoke (yes, karaoke)
About the Role
We are looking for an IT Specialist who will primarily be responsible for Tier 1 & 2 Helpdesk support for Bowery Farming. You'll be joining our IT support team to resolve trouble tickets efficiently and keep the queue triaged. You'll also be the friendly face of IT support on-site for our Bowery team. This will include on-boarding new staff, setting up new computers, and general equipment troubleshooting of computers, printers, and desk phones. As well as maintenance of the office video conference systems. This role involves providing on-site support at our HQ and Kearny, NJ locations and weekend on-call shifts.
What You'll Do
- Provide in-person support at assigned location(s) 5 days per week.
- You will be providing your technical expertise and hands-on support to all our staff members (hardware, software/OS) including but not limited to Mac and PC laptops, AV equipment, and other office technology equipment.
- Working with our People Team to manage members’ account access i.e. setting up email accounts, installing software, and decommissioning of the accounts and any peripherals.
- Develop training materials on our core apps (GSuite, Office 365, Slack, etc.) and host staff training on a recurring monthly basis.
- Maintaining internal IT projects and ticketing systems involving other stakeholders.
- Support and maintenance of video conference equipment (iPads, TV's & connected devices).
- Creating and maintaining technical documentation.
- Manage our user endpoints in the field via our MDM solution.
- Provide T1 support for the Bowery OS during regular business hours as well as off-hours / weekend shifts as required.
- Provide support, deployment and maintenance for farm devices (Zebra/Samsung tablets/Kiosk iPads / PC’s).
- As the first contact for the Tech Team, report any computing/network abnormalities, unusual trends, and potential cyber events to the appropriate teams.
- You will stay on top of the latest innovations and developments in the Mobile Device Management industry, including relevant changes to MDM capabilities introduced in Android/iOS and/or MDM Platform updates.
Who You Are
- Experience maintaining a G Suite corporate email and IdP environment.
- Cross-platform experience supporting desktop operating systems (Linux, macOS, and Windows), as well as mobile device operating systems such as Android and iOS.
- Employee Onboarding/Offboarding - Account and hardware provisioning / deprovisioning.
- Experience supporting/maintaining Conference Room A/V technology including webcams and microphones (Zoom and ZoomRooms).
- Experience maintaining a software and hardware inventory with all company technology assets.
- Basic knowledge and some hands-on experience with networking concepts such as DNS, VPN/IPsec, VOIP, DHCP, Radius, and Subnets/VLANs.
- Experience with MDM solutions such as AirWatch, Meraki, Hexnode, Kandji, etc.
- Help Desk experience with ticketing systems.
- Experience with collaboration tools (such as Slack, Zoom.)
- Experience with project tracking tools (Such as Asana.)
Benefits as Good as Our Greens
- To support you and your family, we offer health, dental, and vision insurance; mental health resources; family forming support; long-term and short-term disability insurance; FSA; HSA and commuter benefits
- Company stock options so that you can reap the benefits of every Bowery win
- 401k Program
- The more balance, the better. We offer unlimited paid vacation, paid holiday - plus 16 weeks of paid parental leave so you can focus on what matters most
- From internal mobility to a mentorship program and curated L&D initiatives, we are fully invested in your growth
Our commitment to eliminating bias and ensuring pay equity goes beyond pay transparency. Click here (https://bit.ly/3CUwuUY) to learn more about how compensation works at Bowery, how we came up with the salary on this job posting, and what we’re doing to ensure your compensation is internally and externally equitable.
The salary for this role will be $65,000. If this role is of interest to you, we encourage you to apply no matter what so we can see your profile and background. You can trust us to make a leveling assessment based on your unique skills and experience and communicate that with you.
Bowery is an equal opportunity employer - a place that celebrates unique backgrounds, qualities, and cultures that will enrich the workplace. We are attempting to redefine what a sustainable agricultural supply chain can look like. We cannot achieve this mission without a team that reflects the diversity of people who want fresh, locally grown food in regard to race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. We strongly encourage people from marginalized communities to apply to join our team.