Flier Experience Roles & Responsibilities

• Acting as an ambassador of the brand by providing guests any reservation updates, pertinent information, lists of BLADE amenities, ground transport recommendations, etc. as needed.
• Confirming all necessary information (using electronic tablets) such as passenger lists, flight status, as well as any other item that may support efficient and timely check-in processes.
• Offering and serving refreshments to passengers and maintaining the cleanliness of the lounge.
• Managing inventory orders and ensuring that the lounge is appropriately stocked.
• Ensuring that any guest preferences are recorded on the passenger profile and are well introduced to the appropriate departments for follow-up.
• Directing or escorting guests to their aircraft or ground transportation and providing help with luggage.
• Quick adeptness to lounge operations, service and experience to be able to work in different lounges through the Manhattan area as necessary exemplifying BLADE Flier Experience standards.
• Respond promptly and tactfully to any guest request or complaint that may arise.
• Make sure that any irregularities and discrepancies are recorded on the departmental Slack channel and brought to the attention of the appropriate team leader.
• Keeping all Flier, guest and company data confidential and exhibit high levels of discretion.
• Organizing and maintaining the front desk/counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth travel in/out procedures.
• Familiarizing with all BLADE services, to be able to address, assist and actively upsell to guests.
• Maintaining excellent relationships within the Flier Experience Department and familiarizing oneself with the operations and priorities of all other departments.
• Prioritizing safety in everything you do and reporting all incidents immediately to senior management.
• Arrange ground transportation for passengers for upcoming flights and ensure the car is waiting/staged for them when they land.

Skills and Abilities:

• Ability to work a flexible schedule, including Saturday & Sunday evenings and holidays,according to demand, weather, and any additional department needs.
• Possesses great communication skills, ability to present and speak with confidence and attention to detail.
• Ability to perform with grace under pressure.
• Regularly required to stoop, kneel, bend, crouch. Must be able to stand for extended periods of time and to lift up to 50lbs as required.
• Ability to always maintain a clean and professional appearance as per BLADE company policies.
• Ability to be sensitive to cultural nuances.

Required Qualifications:

• Two years’ experience at a front desk at a hotel, restaurant, spa/fitness center preferred Prior experience in a luxury environment is a huge plus.
• Must be over 18 years old, able to commute via mass transit or have your own transportation, and a valid driver’s license