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Retail Ambassador (Sales Associate) (Part Time) - Hamburg, Germany



Customer Service, Sales & Business Development
Hamburg, Germany
Posted on Monday, December 11, 2023

Hamburg, Germany | Retail Team | Reports to the Hamburg Store Leader

Was ist Allbirds?
Wir bei Allbirds haben es uns zur Aufgabe gemacht, zu beweisen, dass sich Komfort, gutes Design und Nachhaltigkeit nicht ausschließen müssen. Unser Ziel ist es, nachhaltige Schuhe herzustellen, indem wir hochwertige und natürliche Materialien verwenden, die für jeden Alltag geeignet sind.

Wo brauchen wir Hilfe?

Wir haben bereits eine Million Schuhe verkauft, drei bahnbrechende Materialien auf den Markt gebracht und viele von unserem Einzelhandels-Konzept, sowie unseren unglaublich bequemen Produkten überzeugt.

Nun sind wir auf der Suche nach leidenschaftlichen Retail Ambassadoren, um unsere Mission auch in unserem neuesten Store in Hamburg umzusetzen.

Wen suchen wir?

Deine Hauptaufgabe als Retail Ambassadors ist es, durch hochwertige und individuelle Verkaufsberatung ein außergewöhnliches Kundenerlebnis zu kreieren. Nach umfassender Einarbeitung bist Du dafür mitverantwortlich, unsere Materialien, Produktinnovationen und Markenphilosophie an unsere Besucher*innen weiterzutragen. Retail Ambassadoren sind ein wichtiger Teil der Allbirds Kultur, indem sie teamorientiert und verantwortungsbewusst arbeiten und sich kontinuierlich mit uns weiterentwickeln.

Was könnte dich beschreiben:

  • Du hast bereits Erfahrungen im Einzelhandel und/oder Kundenservice gesammelt, bist kommunikativ, offen und arbeitest lösungsorientiert.
  • Du bist Samstags verfügbar.
  • Du kannst selbstbewusst eine Konversation auf Deutsch führen - weitere Sprachen sind von Vorteil!

  • Du besitzt gute kommunikative und zwischenmenschliche Fähigkeiten und arbeitest gerne im Team.
  • Du bist offen zu lernen und bei uns zu wachsen.

Was wir bieten:

  • einen wettbewerbsfähiger Stundenlohn
  • Ausstattung, sowie ein sehr attraktiver Rabatt auf Allbirds Produkte

Wir freuen uns, von Dir zu hören!

Who is Allbirds?

At Allbirds, we’re on a mission to prove that comfort, good design and sustainability don’t have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our commitment to making better shoes in a better way is fueled by a belief that the shoe industry needs to focus less on flash and more on thoughtfulness. With funding from the leading venture capitalists in consumer products, and the founding CEOs of some of the greatest e-commerce businesses in recent history, our desire to shake up the footwear industry is off to a great start. In fact, TIME already called our first shoe, the Wool Runners, the most comfortable in the world, and there is much more to come.

Where do we need help?

We’ve sold a million shoes, launched three groundbreaking materials, and changed how people think about comfort, design, and retail. Now we’re taking the Allbirds in-store experience across the country and are looking for passionate retail ambassadors to execute on that mission.

Who are we looking for?

The Retail Ambassador’s core purpose is to deliver an exceptional customer experience through quality, personalized engagement. Retail ambassadors contribute to Allbirds’s culture by being team-oriented, accountable, and focused on continuous learning.

What does the job entail?

Delivering and executing on three primary focus areas: Customer Experience, Daily Operations, and Teamwork.

  • Customers
    • Provide all customers with a high quality and personalized in-store experience.
    • Meet the standards set forth in our Retail Woolbook and Customer Journey even when serving multiple people and multi-tasking.
    • Strive to be a product-knowledge expert who can communicate passionately about our brand and products.
    • Build strong relationships with customers.
    • Actively contribute to the store’s sales and NPS goals.

  • Operations
    • Maintain store appearance, cleanliness, and organization.
    • Operate our point-of-sale system once trained.
    • Execute on inventory and merchandising duties.
    • Perform daily operational tasks as delegated by the store leadership team.
    • Commit to learning by asking questions and actively seeking to grow and develop new skills.

  • Team
    • Be reliable and punctual.
    • Work collaboratively to achieve shared goals.
    • Practice respectful, honest, and effective communication.
    • Cultivate a positive attitude and support your teammates.

What might describe you:

  • Retail and/or customer service experience is preferred
  • Available to work weekends
  • Connection to Allbirds's mission, vision, and products
  • Good communication and interpersonal skills
  • Desire to learn and grow
  • Reliable and punctual
  • Able to comfortably lift 30 lbs on a regular basis and stand for 95% of the work day
  • Confident in german conversations

What we can do for you:

  • Competitive hourly rate
  • Mental Health and Financial Wellness Benefits
  • Paid parental leave
  • Wellness Stipend
  • 50% Discount on Allbirds Products

Please apply with your resume. We're excited to hear from you!


Allbirds is an equal opportunity employer and makes employment decisions on the basis of merit. Allbirds policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.